FAQ

How long can I access my module? Can I get an extension?

You must complete this module within 60 days of your membership application being processed. Completion of this program module is a pre-requisite for attending GBAR's live classroom orientation course, which is the final step in the membership application process. Failure to attend a new member orientation course within 120 days of your application being process will result in withdrawal of your application, and invoicing of a non-member assessment fee to your broker-owner.

I successfully completed the module and/or exam and did not receive my certificate?

Certificates are sent via email to the email we have in your account shortly after completion. You must successfully complete a module before a certificate will be sent. If you have not received a module completion certificate via email within 4 hours after you have successfully completed your exam or module please consider the options below:

• Check your email junk box or a spam box.
• Or login to your "Learner Home" account and visit the "Learner Reports" section. Once you run the report all completed modules will be listed with the link to your certificate of completion.
• Or contact our support team at support@learninglibrary.com and your certificate will be forwarded to you.

How do I bookmark my place in the module so when I come back at the later date I am able to continue from the point where I left off?

This module will automatically bookmark your place as you progress through the module. When you return to the module you will be asked to choose to begin again or launch where you left off.

I cannot move forward in my module. The arrow pointing to the next page is grayed out?

Most of the module slides or pages contain one or more hurdles which are mandated and required to be completed by the content provider, or state/provincial regulators before you can progress to the next page. Please make sure that you click on every single object (box, link, icon or image) and listen to the audio or video in full (if applicable) on the specific screen in order to enable the module to move forward. If you are certain that you have followed these steps and you still cannot advance through the module please contact Support.

I completed the exam and I want to dispute questions and/or answers?

If you wish to discuss any content related issues please contact the appropriate module provider. Learning Library Support does not provide content related support. The content provider information is found in the introduction module of each module. Contact Support if you encounter any difficulties finding the right content provider.

I cannot display the full screen properly / screen is cut off / do not see any page arrows?

Please note that minimum system requirements mandate that the resolution of your screen is set to 1024 x 768 pixels. Please change your resolution and then try launching module again. The screen resolution is typically changed on your Desktop (normally accessible if you right click anywhere on the desktops' free area; go to Display Setting or Screen Resolution; change resolution). You can also try hitting the F11 key on your keyboard when you launch the module, this will enable most modules to go into full screen mode; hit F11 or ESC key to exit the full screen mode. Another thing to consider is your browser zoom level, it needs to be at 100% in order for the module to display properly.